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Medication Safety Alerts

Tears Naturale Free Eye Drops Voluntary Recall


On February 16, 2016, Alcon issued a voluntary recall of Tears Naturale Free eye drops. This recall was issued because some vials were filled with water instead of the product solution.

This may represent a potential health hazard or safety risk to plan members who may be using product affected by this recall.

This recall affects lot number KRJ006 exp. 09/30/17. To see if you received product from this affected lot, please check the lot number. The lot number is located on the bottom of the manufacturer’s box and embossed on the flat part of the vial. If your product is not from lot number KRJ006, it is not affected by this recall. If your product is from lot number KRJ006, please contact the pharmacy that filled your prescription for further instructions.

You should not continue to use product that is affected by this recall. Please call your doctor right away for advice if you may be using affected product. Your doctor is familiar with your medical history and can suggest the best treatment option for you. If you need a prescription for a different medicine, please call your doctor.

CVS/caremark Response:

Please note: This product is not carried by the CVS/caremark Mail Service Pharmacies.

If you are currently using Tears Naturale Free eye drops and have questions regarding this recall, please call your doctor or call Alcon toll-free at 1-800-757-9195 or visit You may also call the United States Food and Drug Administration (FDA) consumer inquiry line toll-free at 1‑888‑INFO‑FDA (1‑888‑463‑6332) or visit

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